Acivico Building Consultancy has been awarded the annual renewal of the SGS Customer Service Excellence Award, by the accreditation body UKAS. The audit report states; ‘Following the assessment, Acivico (Building Consultancy) Ltd were found to have a deep understanding of, and commitment to, customer service excellence. The commitment was displayed from senior management levels through to operations and front line staff.’
Ged Cooper, Associate Director for Building Consultancy said; ‘We are delighted to secure this prestigious accreditation again. At Acivico, we are progressing at a rapid pace for improvements in our services, not only within Building Consultancy but throughout the organisation. The award of the customer service excellence accreditation is a true testament to the efforts and dedication our employees offer our clients, whilst dealing with services through the pandemic. We are striving to drive continuous improvement and deliver the highest level of customer service our clients expect.
Acivico Building Consultancy has recently implemented a revitalised customer experience centre team, to offer Acivico clients a greater focus on delivery of customer excellence for their projects. With our new team boasting expertise within customer service, the team will further enhance the customer journey for Acivico clients utilising our services.’
Acivico Group are particularly pleased with the auditor comments in relation to our site inspections and the exceptional service our Building Surveyors continue to deliver, which stated;
‘In previous CSE reports I have highlighted the approach of all of the inspectors I have been out with which is both professional and friendly. The way they build up a rapport with both commercial and domestic customers is exceptional. The customers range from homeowners to professional architects, builders and project managers of multi million pound developments. Feedback from clients, builders and home owners, shows that the approach by inspectors has not changed and if anything, the relationships have been enhance since March 2020.’