Dear Client,

Re: COVID-19 Coronavirus – Acivico Group Statement

Acivico’s business continuity plans have been activated in relation to the concerns over the current COVID-19 Coronavirus pandemic. Business continuity and the welfare of our employees and those who they work with, are of utmost priority.

Whilst we are intending that all services will remain fully operational, we continue to observe government guidance and advisory measures, reviewing our activities and approach on a daily basis, with consideration to additional operational requirements as the situation changes or the government advice evolves.

Taking account of the advice from government for social distancing, access to Louisa House is now restricted for all non-business critical visitors and contractors. No members of the public or non Acivico personnel will be permitted to enter Louisa House until further notice.

Acivico will now conduct all its internal and external meetings virtually for the foreseeable future, to ensure the maintenance of all critical services.

All Acivico call centre operations will be active throughout, however there may be potential delays to our standard provision of service and we would greatly appreciate your patience at this time.

We are currently engaging with our supply chain partners, to monitor their situation. We have also implemented early engagement with our newly appointed framework partners, as a mitigation measure of assurance to our clients, should there be any risk to service provision from disruptions to our existing supply chain.

We are confident all critical services Acivico offer will be maintained throughout the pandemic and anticipate you accept our reassurance of the continuation of our services.

Building Consultancy will continue to conduct site visits to monitor building work, to review essential elements are still being undertaken by our surveying staff.  For all site visits requests, we will always consider any risks on a case by case basis, aligned to current government guidance.  We have implemented robust contingency plans, to ensure we continue to provide our 24 hour service, as part of Birmingham City Council’s statutory dangerous structures response.

Finally, we are aware the above may change in accordance to potential changes of advice by the government and UK health agencies.  As we continue to navigate these challenging and uncertain times, we will endeavour to keep you all up to date as we react to any new directives.

We would also like to take this opportunity to thank you, for your continued support.

Kind Regards,


Ian Benson

Group Chief Executive