Ever wished you could just have ALL of your asset, compliance, maintenance and workflow information and documentation in one place. Not only that but to know that it is accurate, reliable and fully up to date in real time and to have the reassurance that the data and activities are being proactively managed by a team of experts.

This is exactly what we at Acivico FM have set out to do with our Customer Service Platform comprising our Works Information Management technology coupled with our Customer Service Team. They are of course supported by our team of Technical Managers and together they ensure that all works delived on behalf of our customers are delivered to the best possible standards of quality, safety and value for money.

It is no understatement to say that our Customer Service Platform is the beating heart of everything we do. It allows us to log, plan, coordinate, assign, track and complete literally thousands of tasks a week whilst monitoring and measuring our performance against some very challenging service level and KPI targets.

We are not just a 24/7/365 call centre. We take full ownership of all activities assigned by our customers and ensure they are delivered to their exacting requirements. That means we closely manage each and every task that flows through our business. Our service centre team are dedicated, skilled and knowledgeable in all aspects of the services we provide as well as being highly experienced and practiced in the art of customer service and communication. They are also experts in jeopardy management and motivating contractors to achieve KPI targets.

In 2025/26 our overall KPI score across all clients consistently exceeded 95% and this is largely down to the tenacity and perserverance of the service centre team. We seek customer satisfaction scores and feedback on every job we deliver and we act upon this feedback to continuously improve our service in future. We also use this to calculate our Net Promotor score which is also continuously improving as a result.

Customers can have full portal access to our comprehensive Works Information Management System where they can track all tasks, costs, documentation and status updates in real time.

All of our services are delivered by our highly experienced teams employing proven technology platforms where appropriate. This ensures we deliver all of our services to consistently high standards whilst providing customers with real time access to our Works Information Management system.

We work with Trusted partners when it comes to sourcing the best expertise. We encourage the use of local suppliers and SME’s with a strong commitment to delivering complementary social value outcomes for our customers.

We are a publicly owned company with shared mission and values to our Public Sector clients and as an SME ourselves, we are dynamic and versatile so we are able to develop and operate to bespoke service agreements and commercial terms that work for you.

Contact us to discuss your specific needs and leave it to us to accurately interpret your requirements and provide a no obligation fee proposal. If you are happy with our proposition we will then set up a bespoke service agreement that aligns with your aspirations.