Just as the AA is the fourth emergency service when it comes to your car breaking down, we want to be the fourth emergency service for your buildings and assets.

We understand the criticality of keeping your buildings and services operational and your space available for occupation in order to deliver your core functions. Thats why we first and foremost help you to adopt the optimum preventative maintenance strategies for your properties but at the same time ensure we are in a position to respond quickly and effectively when things go wrong.

Our aim is to minimise ‘downtime’ by both reducing the incidence of breakdowns in the first place and then by being as responsive as possible and ensuring a first time fix to enable reinstatement of services as quickly as possible.

Acivico FM provide access to our 24/7/365 Customer Service Platform ensuring that we can respond immediately to all customer helpcalls.

Our Customer Service Team will ensure that all of your reactive service needs are logged, correctly assigned, tracked and closed out efficiently and in accordance with your performance requirements. They will ensure all documentation and certification is uploaded and handle all of the invoicing and payment processes.

We have a ready made supply chain of pre-vetted and competitively procured contractors operating to extensive and robust KPI’s for reactive services. Alternatively we can manage our clients own supply chains through our platform and processes as if they were our own.

Our Technical Managers operating in the field will ensure all works are scoped out for the optimum solution, quoted and delivered to the bes possible standards of quality, safety and value for money.

Everything we do is managed and is visible to you in real time through our Customer Service Platform.

All of our services are delivered by our highly experienced teams employing proven technology platforms where appropriate. This ensures we deliver all of our services to consistently high standards whilst providing customers with real time access to our Works Information Management system.

We work with Trusted partners when it comes to sourcing the best expertise. We encourage the use of local suppliers and SME’s with a strong commitment to delivering complementary social value outcomes for our customers.

We are a publicly owned company with shared mission and values to our Public Sector clients and as an SME ourselves, we are dynamic and versatile so we are able to develop and operate to bespoke service agreements and commercial terms that work for you.

Contact us to discuss your specific needs and leave it to us to accurately interpret your requirements and provide a no obligation fee proposal. If you are happy with our proposition we will then set up a bespoke service agreement that aligns with your aspirations.